Terms and Conditions

Welcome to Stellavate Creative. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Introduction

These Terms and Conditions of Sale govern the contractual relationship between the ‘User’ (also referred to as ‘You’ or the ‘Customer’) and ‘Stellavate Creative’ (also referred to as ‘We’ or the ‘Website’), owned by Stellavate Creative. Both parties accept these Conditions unreservedly. By confirming your order, you acknowledge that you have read and agree to these Terms and Conditions.

2. Changes to the Terms and the Website

Stellavate Creative is continuously improving and evolving. We reserve the right to update the Website and these Terms from time to time, at our discretion and without notice. It is your responsibility to review these Terms periodically. Your continued use of the Website after any changes are made signifies your acceptance of the updated Terms.

3. Access to the Website

We strive to ensure the Website is available at all times, but we cannot guarantee uninterrupted access. We may need to suspend, withdraw, discontinue, or change all or any part of the Website without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.

4. User Accounts

Some parts of the Website may require you to create an account. You are responsible for maintaining the confidentiality of your account details, including your password. You agree to accept responsibility for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately. We reserve the right to terminate accounts, edit or remove content, and cancel orders at our sole discretion.

5. Product Information

We strive to ensure that all information on our Website is accurate. However, we cannot guarantee that product descriptions, prices, and other content are free from errors. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

6. Prices

Prices on the Website are shown in Canadian Dollars and do not include delivery charges. Delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any time, but this will not affect orders already placed.

7. Payment

Stellavate Creative accepts payment through secure methods such as PayPal. These payment options use advanced SSL encryption to keep your transaction secure. You do not need an account with these payment processors to use their services.

8. Delivery

For physical products, your order will be delivered to the address you provide at the time of ordering. We strive to meet delivery times indicated on the Website, but we cannot be held responsible for delays caused by third-party delivery services. If your package is lost or delayed, we will conduct an investigation and keep you informed of the progress.

9. Returns and Refunds

Stellavate Creative allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us at your own expense, along with your invoice and a completed returns form. Digital products and downloads are final sale and are not eligible for returns or refunds.

10. Privacy and Data Protection

Your privacy is important to us. We handle your personal data according to our Privacy Policy. By using the Website, you consent to the collection, use, and sharing of information as described in our Privacy Policy.

11. Intellectual Property

All content on the Stellavate Creative website, including text, images, logos, and videos, is the property of Stellavate Creative and is protected by Canadian copyright laws. You may not reproduce, distribute, or use any content without prior written permission from Stellavate Creative.

12. Limitation of Liability

Stellavate Creative will not be liable for any damages arising from the use of the Website or from any information, content, materials, products, or services included on or otherwise made available to you through the Website.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of British Columbia, Canada. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Stellavate Creative